Welcome to Kiswah Retails! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Kiswah Retails operates the website www.kiswahretails.com. These terms and conditions govern your access to and use of the site and the services offered through it. By visiting our website or making a purchase, you agree to comply with these terms.
2. Products and Availability
- We strive to ensure that all products listed on our website are available for purchase and accurately described. However, availability may vary, and we reserve the right to limit the quantity of any product or refuse an order.
- Product images on the website are for illustrative purposes only. Actual products may vary in appearance.
3. Pricing and Payment
- All prices listed are in [your currency] and include applicable taxes unless stated otherwise.
- We accept various forms of payment including credit cards, debit cards, and other payment methods as indicated on the checkout page.
- Kiswah Retails reserves the right to modify prices at any time. However, the price at the time of your order will be honored.
4. Order Confirmation and Shipping
- After placing an order, you will receive an order confirmation email. This does not signify that your order has been accepted. Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.
- Shipping costs and delivery times will be calculated at checkout based on your location. Kiswah Retails aims to process orders promptly but cannot be held responsible for any shipping delays once the parcel has been dispatched.
5. 7-Day Return Policy
- You may return any product within 7 days of receiving it, provided the following conditions are met:
- The product is unused and in its original unopened packaging.
- The item is in its original condition, with tags and seals intact.
- To initiate a return, please email us at complain@kiswahretails.com. You will need to provide your order details and reason for the return.
- Returns that do not meet these conditions may be rejected or subject to a restocking fee.
6. Refunds
- Refunds will be processed once the returned item is inspected and meets the return conditions. Refunds will be issued to the original payment method.
- Please allow 7–10 business days for your refund to appear in your account after approval.
7. Damaged or Defective Products
- If your item arrives damaged or defective, please notify us immediately at complain@kiswahretails.com within 7 days of receiving the product. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or refund.
8. Privacy & Data Protection
- We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
9. Limitation of Liability
- Kiswah Retails will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products, except where such liability is required by law.
10. Modifications to Terms
- Kiswah Retails reserves the right to modify or update these terms and conditions at any time. Any changes will be posted on this page, and the revised terms will be effective immediately upon posting.
11. Contact Us
If you have any questions, concerns, or need assistance with your order, feel free to contact us at:
- Email: wecare@kiswahretails.com